Standard Returns Policy
If goods require to be returned to Burnside Brewery, they must be returned in their original packaging, within 14 days of purchase. You will be refunded for the goods once received back into our warehouse. Contact us at burnsidebrewery.co.uk if you would like to return your goods back to us and we will help you to do this.
If there is a problem with your order or items are faulty, you must inform Burnside Brewery within 30 days of receipt of the order to obtain a refund. To report a problem, please contact us at firstname.lastname@example.org. We are unfortunately unable to offer refunds after this time period has elapsed, however, we will endeavour to resolve any issues you may have to the best of our ability.
If an attempted delivery is obviously damaged, you are within your rights to refuse the order, at which point it will be returned to us. If you choose to do this, please contact us at email@example.com, and we will prepare a replacement order, or a full refund, whichever is preferable?
We cannot accept responsibility for delivery failure if you provide an incorrect address and postal code or incorrect contact telephone number. Please check this information when placing your order
This does not affect your statutory rights.
If you have ordered an incorrect size for an item of clothing, we are happy to offer a replacement item (if available) if we are notified within 14 days of the purchase, provided the incorrect item is returned to us in an unworn, saleable condition with all tags still attached. If no replacement is available, please see our returns policy above.
These terms and conditions do not affect your statutory rights.