Terms & Conditions
By using our website, and placing your order with us, you are agreeing to the terms and conditions as set out below. Use of any functionality of burnsidebrewery.co.uk constitutes acceptance of the Terms and Conditions herein.
Any personal information provided by you is confidential and will not be passed on to any other companies, organisations or any other 3rd parties.
Burnside Brewery reserves the right to amend these Terms and Conditions without notice at any time. Your continued use of this site after changes are posted will constitute your acceptance of the changes to these Terms and Conditions.
You must be aged 18 or over to purchase alcohol. It is an offence to sell alcohol to anyone under the age of 18 in the UK. When ordering and making a payment you will be required to confirm that you are aged 18 or over.
If your order is a gift and contains alcohol, the recipient must also be aged 18 years or older. An adult over the age of 18 will be required to sign for delivery.
We aim to ensure the prices shown are correct. If an error does occur, we will make every effort to contact you to confirm if you would like to proceed with the order at the correct price.
While every effort is made to supply all items listed online, there are instances where this may not be possible. In these cases we will contact you and offer a substitute with the same or greater value.
We reserve the right to withdraw or replace products online without notice. Merchandise prices and specifications are also subject to change without notice.
We make every effort to ensure that the information on this website is correct. However, Burnside Brewery takes no responsibility and shall not be held liable for information that is incomplete, inaccurate or out of date.
Even where your payment is accepted by our systems, no contract shall exist until Burnside Brewery has dispatched the items to you.
Burnside Brewery will not be held responsible for any loss, consequential loss or damage to any individual or business which may have occurred from the use (or misuse) of any product or any information contained on this website.
Payment can only be made using credit/debit cards through our secure website or over the phone.
Card payments are made through a secure server. Burnside Brewery does not store your financial details. Your personal details are not passed to any third party.
Payment will be taken at the time of ordering.
For full delivery information please read the appropriate Delivery Information section:
We always aim to deliver your order promptly but cannot accept liability for delay.
Deliveries must be signed for by a person of 18 years or older. If our couriers are in any doubt about the age of the recipient on delivery, they will request ID. We reserve the right to cancel the delivery if the age and identity of the recipient is in doubt.
In Scotland, we adopt a “Challenge 25” policy, which by definition means, if anyone who appears to be under the age of 25, may, at the discretion of the delivery driver, they may request to see government issued or approved forms of photo ID. Burnside Brewery only accepts the following forms of photo ID: UK or EU Drivers Licence or Passport. Failure to show acceptable and approved forms of photo ID, will result in the delivery not being completed.
Any costs associated with a failed delivery will be borne by the recipient.
It is the responsibility of the customer to report goods damaged in transit.
We shall not be liable to pay any compensation to you, other than any refund as stated above.
No compensation can be offered for loss of wages due to failed or late deliveries.
Customers accept responsibility for the safe storage and use of the products upon receipt. Burnside Brewery will not liable for damage caused by customer mishandling.
Refunds, Returns & Cancellations
For our full returns, refunds and collections information please see our Standard Returns Policy for details.
Please note: We cannot accept responsibility for delivery failure if you provide an incorrect address and postal code or incorrect contact telephone number. Please check this information when placing your order.
Cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.
Cookies are also used in the functioning of the online store section of our site, by keeping track of information you enter into the site (products chosen, delivery address etc) so that it can be passed onto us to generate your order.
By using our website, you agree that we can place these types of cookies on your device. You can choose to accept or decline cookies (most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer). This may however prevent you from using this website.
Burnside Brewery is committed to protecting the privacy of our website visitors and customers. We will not disclose information about our customers to third parties except where it is part of providing a service to you – e.g. arranging for a product to be sent to you, carrying out credit and other security checks and for the purposes of customer research or where we have your express permission to do so.
We will not sell your name, address, e-mail address, credit card information or personal information to any third party (excluding partners from whom you may have linked to our site) without your expressed permission.
We do not collect Personal Information about you, except when you provide it to us. When you submit your Personal Information you will be asked to consent to the processing and transfers of your Personal Information. If you would prefer that we don’t collect any Personal Information from you, please do not provide us with any such information. We will use the Personal Information you provide us only for the purposes of processing your orders and responding to any comments or questions you have.
We may use the information you provide in aggregate (non-personally identifiable) form for internal business purposes, such as generating statistics and developing marketing plans. We may collect, store or accumulate certain non-personally identifiable information concerning your use of burnsidebrewery.co.uk, such as information regarding which of our pages are most popular and general website administration.
We may also use your information to tell you about our products, promotions and special offers that may be of interest to you, by email, mail or by telephone. In particular, we may look at what you have previously ordered in an attempt to tell you about promotions that will be of particular interest to you. All customers are given the opportunity to opt-out of receiving such further information that they give by contacting customer services at firstname.lastname@example.org.
We may disclose any information, including Personal Information, we deem necessary, in our sole discretion, to comply with any applicable law, regulation, legal process or governmental request.
Sensitive information is not sought through this website. Sensitive information includes data relating to: race or ethnic origin; political opinions; religious or other similar beliefs; physical or mental health. If you do provide sensitive information, by providing that information you explicitly consent to us using it for the purposes for which it has been provided.
Copyright and IP Rights
All content included on this website, unless uploaded by Users, including, but not limited to, text, graphics, logos, icons, images, sound clips, video clips, data compilations, page layout, underlying code and software is the property of Burnside Brewery.
By continuing to use the Website you acknowledge that such material is protected by applicable United Kingdom and International intellectual property and other laws.
You may not reproduce, copy, distribute, store or in any other fashion re-use material from the Website unless otherwise indicated on the Website or unless given express written permission to do so by Burnside Brewery.
These Terms and Conditions shall be subject to and interpreted in accordance with the laws of Scotland. Our failure to enforce a right does not amount to waiver of it.