Where deliveries are of a local nature, Burnside Brewery will endeavour to make the delivery directly.
We will normally agree and attempt to deliver your order between the hours of 10am and 5pm, Monday – Friday. There may be an occasion where we may have to deliver after 5pm, but never later than 10pm, in the event this happens, we will contact you as soon as we know of any delay.
We will work with you to ensure that a mutually agreeable delivery time and date are met.
To assist us with making your delivery, especially rural addresses, we appreciate your assistance in obtaining detailed instructions and a contact telephone number, preferably both landline, and mobile number.
At the time of ordering, you can stipulate that if not in, leave with a neighbour with your approval.
We CANNOT leave goods in a safe place!
If you are not in to accept your order, and we cannot make contact with you, then we will return your order back to the shop for you to arrange collection, or issue you with a refund of the purchase minus the cost of delivery. *
What to expect when you place an order
You will receive an order confirmation email from Burnside Brewery, stating the mutually agreed time and date of your delivery.
If you are not in when delivery is made a card will be left with contact details for you to arrange to either cancel your order, or arrange for collection from the shop.
If you decide to cancel your order, we will credit your purchase back, minus the delivery charge.
All goods require a signature from an adult who is over the age of 18. We will not deliver alcohol to anyone under the age of 18.
In Scotland, we adopt a “Challenge 25” policy, which by definition means, if anyone who appears to be under the age of 25, may, at the discretion of the delivery driver, request to see government issued or approved forms of photo ID. Burnside Brewery only accepts the following forms of photo ID: UK or EU Drivers Licence or Passport.
Returns, Refunds & Cancellation
For our full returns, refunds and collections information please see our Returns Section.